Analysis tool for the Telco Consumer Engagement 2023 Survey, which asked more than 3,000 customers how they interact with their service providers, how effective these interactions were, and how they would like to interact.
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Telco Consumer Engagement 2023 Survey
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Telco Consumer Engagement Innovation Tracker – 1Q23
Data / 08 Jun 2023 / Pamela Clark-Dickson
This database provides a detailed summary of 75 new and innovative services that were announced or launched by fixed and mobile operators between January 2022–March 2023, specifically focusing on telcos' consumer engagement platforms.
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MWC 2023: Hyper-personalization will be key to differentiation through improved consumer engagement
Analyst Opinion / 09 Mar 2023 / Peter Boyland
Many exciting new consumer engagement use cases in areas such as AI and chatbots were on display at MWC 2023. But as competition continues to increase, how can service providers harness these opportunities to differentiate from their rivals?
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Telco Consumer Engagement 2023 Survey: Overview
Report / 07 Jul 2023 / Peter Boyland
Our Telco Consumer Engagement 2023 Survey asked over 3,000 customers how they interact with their service providers, how effective these interactions were, and how they would like to interact. This report reviews responses.
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These are Omdia driven recommendations based on content that is both similar, and has been frequently visited by other users in combination with the content you are currently viewing.
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