Analysis of Omdia’s IT Enterprise Insights: IT Drivers and Priorities – 2024, reveals year-over-year (YoY) analysis of the data, highlighting the steady climb in the relevance of platform adoption. The results emphasize the need for companies to stay competitive and meet customer expectations.
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The synergy of enterprise platforms and unified data will propel the customer experience forward
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2024 IT Enterprise Insights in Customer Engagement
Report / 08 Dec 2023 / Mila D'Antonio
Omdia’s ICT Enterprise Insights program, based on interviews with over 6,500 senior IT executives, answers the key questions. This brief focuses on the top findings from this program for the customer engagement industry.
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The Analyst Team
Mila D'Antonio
Follow AnalystPrincipal Analyst, Customer Engagement
Mila D’Antonio is a principal analyst on Omdia’s Customer Engagement team where she focuses on enterprise applications that enable personalized and connected customer engagement. Mila analyzes key developments in customer engagement applications and emerging tech that improve customer interactions and enable personalized, relevant engagements. That includes research on customer engagement platforms, customer data platforms, customer journey orchestration, and conversational AI.
Prior to joining Omdia, formerly Ovum, in 2017, Mila worked as editor-in-chief at 1to1 Media. In addition, she holds a degree from the University of Pittsburgh where she studied English, journalism, and political science.
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