A survey-based analysis of how customer experience (CX) professionals in telcos are adapting to the rapid shift in digital technology.
OM120662
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The State of Telco Digital CX: North America Survey Analysis
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The Analyst Team
Kris Szaniawski
Follow AnalystChief Analyst, Software and Network Evolution
Kris focuses on a wide range of software and network evolution topics that include telco IT and operations, telco AI and analytics, mobile networks, network APIs, and digital transformation. His areas of expertise include telecoms ecosystems, operations and business support systems, network evolution and automation, and the shift to the cloud.
He helps telecom vendors and operators understand technology trends and supports their business strategies, working with top-tier companies such as Ericsson, Google Cloud, Huawei, and Nokia. He regularly supports industry events and is a judge on various awards panels, including GSMA’s GLOMO awards. With over 25 years’ experience in the industry, Kris has also worked for Ovum, Informa Telecoms and Media, Financial Times Group, and Jane’s Information Group..
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