Emphasizes the importance of prioritizing data management, investing in advanced technologies, optimizing customer journeys, and focusing on customer-centric strategies to improve overall business performance and customer engagement.
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The State of Digital CX 2024: Survey Analysis
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The State of Digital CX 2023: Survey Analysis
Report / 24 Jul 2023 / Mila D'Antonio
Aims to help readers uncover the technologies that are creating connected customer experiences, determine the barriers to digital CX advancement, and understand the strategies enabling companies to succeed in their digital CX efforts.
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The State of Digital CX 2022: Survey Analysis
Report / 19 Aug 2022 / Mila D'Antonio
Omdia conducted a survey of 230 North American CX professionals to uncover the technologies that are creating connected customer experiences, and determine the barriers to digital CX advancement.
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The Analyst Team
Mila D'Antonio
Follow AnalystPrincipal Analyst, Customer Engagement
Mila D’Antonio is a principal analyst on Omdia’s Customer Engagement team where she focuses on enterprise applications that enable personalized and connected customer engagement. Mila analyzes key developments in customer engagement applications and emerging tech that improve customer interactions and enable personalized, relevant engagements. That includes research on customer engagement platforms, customer data platforms, customer journey orchestration, and conversational AI.
Prior to joining Omdia, formerly Ovum, in 2017, Mila worked as editor-in-chief at 1to1 Media. In addition, she holds a degree from the University of Pittsburgh where she studied English, journalism, and political science.
More Content By Mila D'Antonio
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