This data file contains 2023 estimates for UCaaS vendor seat counts and revenues for major vendors, including Microsoft, Zoom, Cisco, RingCentral, Vonage, and others. It also provides a five-year forecast for the UCaaS market through 2028.
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UCaaS 2024–28 Market Data
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2024 Trends to Watch: Unified Communications and Collaboration
Report / 21 Dec 2023 / Brent Kelly
Outlines five major trends Omdia believes will emerge in the UC&C market during 2024. Offers recommendations for service providers and vendors based on these trends.
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Telephony-Based UC as a Service (TB-UCaaS) Market Analysis Report – 1H23 Mid-Year Update
Report / 29 Sep 2023 / Brent Kelly
Provides a mid-year update to the 2H22 telephony-based UC as a service (TB-UCaaS) market data. Offers updated revenue, seat data, and vendor market shares for 1H23, as well as a forecast through 2027.
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Telephony-Based UC as a Service (TB-UCaaS) Market Analysis Data – 1H23 Mid-Year Update
Data / 29 Sep 2023 / Brent Kelly
Provides a mid-year update to the 2H22 telephony-based UC as a service (TB-UCaaS) market data. Offers updated revenue, seat data, and vendor market shares for 1H23, as well as a forecast through 2027.
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Collaborative Meeting Services Forecast – 2023–27 Analysis
Report / 27 Apr 2023 / Prachi Nema
Tracks video conferencing services market by revenue and subscriptions. Covers Microsoft, Zoom, Cisco, Google, BlueJeans by Verizon, Pexip, and others. See also Collaborative Meeting Services Forecast – 2023–27 Data
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Collaborative Meeting Services Forecast – 2023–27 Data
Data / 19 Apr 2023 / Prachi Nema
Tracks video conferencing services market by revenue and subscriptions. Includes Microsoft, Zoom, Cisco, Google, BlueJeans by Verizon, Pexip and others.
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The Analyst Team
Brent Kelly
Follow AnalystPrincipal Analyst, Digital Workplace
Brent Kelly is a principal analyst for unified communication and collaboration within Omdia’s Digital Workplace team.
Since 1998, Brent has been the principal analyst at KelCor, Inc., where he provided strategy and counsel to CxOs, investment analysts, VCs, technology policy executives, sell-side firms, and technology buyers. He also provided full-time consultancy to Wainhouse Research and Constellation Research. With a PhD in chemical engineering, Brent has a strong data background in numerical methods and applied artificial intelligence with significant experience developing IoT and AI solutions.
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Prachi Nema
Follow AnalystPrincipal Analyst, Unified Communication and Collaboration
Prachi specializes in enterprise communications and collaboration technologies, including video conferencing equipment and services. She brings over 15 years of telecoms industry experience and expertise in fixed and mobile convergence, service provider strategies, and next-generation technologies. Prachi has authored market share and forecast reports and analysis on a range of topics across the enterprise collaboration landscape.
Prachi has worked as a software engineer with various companies, including Idea Cellular, AT&T, and Motorola. She then moved into research and analysis, working as telecoms analyst with several boutique firms, including GSMA, where she researched strategies for increasing youth employment opportunities through mobile technologies and services. She holds an engineering degree in electronics and telecommunications from SGSITS in India and an MBA from the Henley Business School, part of University of Reading. Prachi is fluent in English and Hindi and is based in London.
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