Agentforce is a virtual agent platfrom that is powered by generative AI and designed to augment employee tasks across various departments with autonomous AI agents.
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On the Radar: How businesses can use Salesforce Agentforce AI agents to enhance employee experiences
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Report / 31 Dec 2024 / Adam Holtby
This report offers a comprehensive analysis of how AI virtual agent solutions are set to reshape employee experience, in addition to profiling various vendors that offer these capabilities.
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The Analyst Team
Adam Holtby
Follow AnalystPrincipal Analyst, Workplace Transformation
Adam Holtby covers workplace transformation and the future of work as part of the Omdia Digital Workplace team. His research focuses on understanding and analyzing how work evolves in response to changing employee demands and business transformation priorities.
Adam delivers research that helps inform enterprises, technology vendors, and service providers about topics including hybrid working, employee experience, productivity, service management, and business mobility.
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