AI-augmented employee support has become a dominant agentic use case enabled by a diverse vendor landscape, with platforms like Microsoft, ServiceNow, and Salesforce in this space. This area is still taking shape, but patterns are emerging.
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Agentic AI for Employee Support: Market Landscape & Fundamentals
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The Analyst Team
Adam Holtby
Follow AnalystPrincipal Analyst, Workplace Transformation
Adam Holtby covers workplace transformation and the future of work as part of the Omdia Digital Workplace team. His research focuses on understanding and analyzing how work evolves in response to changing employee demands and business transformation priorities.
Adam delivers research that helps inform enterprises, technology vendors, and service providers about topics including hybrid working, employee experience, productivity, service management, and business mobility.
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