When do AI agents offer advantages over ML-based automation? How can risks around explainability, interoperability, and governance be overcome to unlock sustainable business value? This report attempts to answer these questions and more.
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The Analyst Team
Christoforos Sarantopoulos
Follow AnalystSenior Analyst, Service Provider Networks
Christoforos is a senior analyst that covers telco cloud and network automation. His main field of research is the implementation of network cloudification in fixed and mobile communication service provider networks. His research helps both service providers and network vendors understand the cloud technology setting and explore opportunities to expand their capabilities.
Christoforos joined Omdia in September 2022. Before Omdia, he worked as a network designer for BT, specializing in designing network performance and customer experience monitoring systems for the mobile core network. Christoforos holds a Master of Engineering in Electrical and Computer Engineering from the National Technical University of Athens and a Master of Science in Telecommunications with Business from University College London.
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James Crawshaw
Follow AnalystPractice Leader
James leads Omdia’s service provider transformation team, which covers telco IT (operations support systems, business support systems, and analytics) and telco cloud & automation (software-defined networking, network function virtualization, etc.). James’ own research focuses on operations support systems, including service assurance, orchestration, order management, inventory management, network security, self-organizing networks, and radio access network intelligent control.
Before joining Omdia, James led Heavy Reading’s communications service provider IT & automation research service. James holds a Bachelor of Science and Master of Engineering in electrical and mechanical engineering from the University of Manchester, England. Earlier in his career, while working as a financial analyst, James passed the three exams required to obtain the Chartered Financial Analyst qualification. In addition, James has a Master of Science in electronic engineering from the University of Surrey, England.
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Roz Roseboro
Follow AnalystSenior Principal Analyst
Roz covers CSP operations and IT, focusing on telco AI and analytics. She has over 20 years of experience in market research, marketing, and product management. Her research explores the application of AI in network and OSS/BSS domains, the use of analytics to improve CSP operations, and the associated professional services provided to CSPs by their technology partners.
Roz joined Omdia in 2022 following analyst positions at Heavy Reading, Analysys Mason, OSS Observer, and RHK. Previously, she worked at Motorola on IT product development and radio and mobile phone product management. Roz holds a Bachelor of Arts in English from the University of Massachusetts, Amherst, an MBA in marketing, management, and international business from the J.L. Kellogg Graduate School of Management at Northwestern University, and a Master of Fine Arts in creative writing from Northern Michigan University. She is based in Michigan.
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