Email Article
All set! This article has been sent to my@email.address.
All fields are required. For multiple recipients, separate email addresses with a semicolon.
Please Note: Only individuals with an active subscription will be able to access the full article. All other readers will be directed to the abstract and would need to subscribe.
The Analyst Team
Roy Illsley
Follow AnalystChief Analyst, IT Operations
Roy’s key areas of research include cloud computing, cloud-native technologies, IT strategy, IT operational management, and data center technologies. He also advises on quantum computing, automation, virtual desktop infrastructure (VDI), and workspaces. Roy uses his extensive experience combined with Omdia’s surveys and market data to understand how technologies will add benefit to businesses.
He works in the enterprise team and has over 40 years’ experience in the IT sector working for a variety of consultancy and end-user companies with experience in defense, utilities, automotive, retail, and fast-moving consumer goods industries. He joined Butler Group as a senior analyst in January 2006. Roy has worked on many major report projects, white papers, and primary research. He also delivers keynote speeches globally. He has a Bachelor of Science (Hons.) in electronic engineering and telecommunications, an international MBA, and is a Member of the Institute of Engineering Technology (MIET) that holds the registered status of a Chartered Engineer (CEng).
More Content By Roy Illsley
Jessica Davis
Follow AnalystPrincipal Analyst
Jessica C. Davis is a principal analyst in the managed services practice at Canalys, part of Omdia. She delivers research and insights on the evolving MSP and MSSP ecosystems, focusing on how service providers adopt emerging technologies including cybersecurity, AI, and automation to drive growth. Her work also encompasses M&A and investment activity among MSPs. Jessica supports vendors, distributors, and MSPs with market intelligence that informs channel strategy and partner engagement.
Prior to joining Canalys, Jessica spent nearly 30 years as a technology journalist and editorial leader. She served as editorial director at CyberRisk Alliance, leading B2B media brands covering managed services and cybersecurity. Earlier, she was a senior editor at InformationWeek, reporting on enterprise IT and AI before the rise of generative AI. She has led major industry research initiatives including the MSP 501, MSSP Benchmark Pricing Survey, and MSSP 250.
More Content By Jessica DavisBecome A Client
Find out more about our full suite of products and solutions.
Become A ClientYou must sign in to use this functionality
Authentication.SignIn.HeadSignInHeader
These are Omdia driven recommendations based on content that is both similar, and has been frequently visited by other users in combination with the content you are currently viewing.
Omdia Recommends
These are Omdia driven recommendations based on content that is both similar, and has been frequently visited by other users in combination with the content you are currently viewing.
Thank you
Our expert analysts will review your question and the Ask an Analyst team will get back to you. We aim to respond within 24 hours, but we’re often quicker.
Ask an Analyst
Our team of experts are here to answer your questions. From advice on market trends to a query on research point, and everything in between, we want to hear from you.
Ask an analyst is available as part of a subscription. If you'd like access, contact us today.