Vonage’s recent launch of fraud-prevention network API coverage across all major US carriers signals what the next era of CPaaS looks like, evolving from messaging infrastructure into an engine for security, compliance, and conversion optimization.
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CPaaS is at an inflection point – and Vonage has shown a sample of what comes next
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The Analyst Team
Adam Holtby
Follow AnalystPrincipal Analyst, Workplace Transformation
Adam Holtby covers workplace transformation and the future of work as part of the Omdia Digital Workplace team. His research focuses on understanding and analyzing how work evolves in response to changing employee demands and business transformation priorities.
Adam delivers research that helps inform enterprises, technology vendors, and service providers about topics including hybrid working, employee experience, productivity, service management, and business mobility.
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