This dashboard provides global, regional, and country market size and forecasts for telephony-based UC as a service (UCaaS), contact center as a service (CCaaS), and collaborative meeting services. Includes 2022 actuals.
Software as a Service (SaaS) Market Dashboard
The Analyst Team
Prachi Nema
Principal Analyst, Unified Communication and Collaboration
Prachi specializes in enterprise communications and collaboration technologies, including video conferencing equipment and services. She brings over 15 years of telecoms industry experience and expertise in fixed and mobile convergence, service provider strategies, and next-generation technologies. Prachi has authored market share and forecast reports and analysis on a range of topics across the enterprise collaboration landscape.
Prachi has worked as a software engineer with various companies, including Idea Cellular, AT&T, and Motorola. She then moved into research and analysis, working as telecoms analyst with several boutique firms, including GSMA, where she researched strategies for increasing youth employment opportunities through mobile technologies and services. She holds an engineering degree in electronics and telecommunications from SGSITS in India and an MBA from the Henley Business School, part of University of Reading. Prachi is fluent in English and Hindi and is based in London.
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Unified Communications & Collaboration Analyst Call - 4Q22
An interactive call where we cover big-picture events driving the unified communications and collaboration market in the long-term, specific events that were interesting during the period, and recent report findings.
Presentation / 21 Mar 2023 / Brent Kelly
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Telephony-based UC as a Service (UCaaS) Market Analysis Report – 2H21 Data
This data file provides total seats, monthly recurring revenue (MRR) per seat, total market revenue, and geographical split data for the telephony-based unified communications as a service (UCaaS) market as of December 31, 2021. See also: Telephony-based UC as a Service (UCaaS) Market Analysis Report – 2H21
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Omdia Universe: Collaborative Meeting Services, 2022–23
Provides in-depth analysis of collaborative meeting services to help enterprises make informed decisions. The 10 key vendors covered are Avaya, BlueJeans by Verizon, Cisco, Dialpad, Google, GoTo, Microsoft, Pexip, Zoho, and Zoom.
Vendor Assessment / 01 Jun 2022 / Prachi Nema
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