Our Telco Consumer Engagement 2024 Survey asked over 3,000 customers how they interact with their telcos, how effective these interactions were, and how they would like to interact. This report reviews responses and trends from last year.
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Telco Consumer Engagement 2024 Survey: Overview
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Telco Consumer Engagement 2024 Survey
Data / 13 Sep 2024 / Peter Boyland
Analysis tool for the Telco Consumer Engagement 2024 Survey, which asked more than 3,000 customers how they interact with their service providers, how effective these interactions were, and how they would like to interact.
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Telco Consumer Engagement 2023 Survey: Overview
Report / 07 Jul 2023 / Peter Boyland
Our Telco Consumer Engagement 2023 Survey asked over 3,000 customers how they interact with their service providers, how effective these interactions were, and how they would like to interact. This report reviews responses.
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Telco Consumer Engagement 2023 Survey
Data / 10 Jul 2023 / Peter Boyland
Analysis tool for the Telco Consumer Engagement 2023 Survey, which asked more than 3,000 customers how they interact with their service providers, how effective these interactions were, and how they would like to interact.
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Telco Consumer Engagement Innovation Tracker – 3Q24
Data / 08 Nov 2024 / Pamela Clark-Dickson
This database provides a detailed summary of new and innovative services that were announced or launched by fixed and mobile operators between January 2022 and September 2024, specifically focusing on telcos' consumer engagement platforms.
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2024 Trends to Watch: Telco Consumer Engagement
Report / 08 May 2024 / Peter Boyland
Differentiation through improved consumer engagement has become central to service provider success strategies. Telcos should seek to develop their omnichannel strategies, deploy AI technologies, and reinvent their retail stores.
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Telco Retail Stores Tracker Report – 3Q24
Report / 28 Oct 2024 / Sonali Nagpal
The Telco Retail Stores Tracker – 3Q24 tracks the various ways in which telcos and service providers are reaching their customers across multiple modalities, including in-store, virtual, and a combination of both.
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These are Omdia driven recommendations based on content that is both similar, and has been frequently visited by other users in combination with the content you are currently viewing.
Omdia Recommends
These are Omdia driven recommendations based on content that is both similar, and has been frequently visited by other users in combination with the content you are currently viewing.
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