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Future of Work – How Long-Term Digital Workplace Strategies and Business Priorities Have Changed

The COVID-19 pandemic has brought about huge workplace disruption for organizations of all sizes, and across all industries and geographies.

Work-style disruptions have brought about great change in the way that enterprises operate and in the way that work gets done. For many, today’s digital transformation priorities look very different when compared to priorities pre-pandemic. Organizations have rapidly accelerated efforts to deliver against digital imperatives, such as modernizing enterprise communications, improving collaboration, and developing a more modern, mobile, and digitally enabled workplace.

Omdia’s new August 2021 Future of Work report outlines data and insights that inform on how organizations initially reacted to these disruptions, and how long-term digital workplace strategies and business priorities have changed.

Future of Work - Download Infographic Summary of Report

The world of work has undergone significant change due to the disruptions brought about by the pandemic,” said Adam Holtby, Principal Analyst, Digital Workplace, Omdia and author of The Future of Work report. “Our research shows that people, process, place, and technology transformation are the foundation upon which successful digital workplace ecosystems are created. However, an anywhere workforce is reliant on a diverse set of capabilities and this new normal is presenting new challenges. Businesses must now reinvent themselves to create productive, safe and empowering environments for their employees. It’s time to focus less on work location and more on employee experience.”

New Digital Investments and Organizational Priorities

Omdia collected over 400 responses from a broad mix of different organizations across all major regions. Respondents included CIOs, CFOs, IT directors, chief digital officers, HR directors, and chief HR officers (CHROs).

In addition to providing insights into the new digital investments and priorities organizations have planned, the Future of Work survey also highlights the strategic shifts businesses are making around ICT/service provider partnerships and a new focus on an employee-centric approach.

This study answers the following questions:

  • How prepared were organizations to deal with the workplace disruptions brought about by the pandemic and what are their emerging priorities and plans?
  • How, where, and what employees need to work effectively in the future?
  • How has the sudden shift to more mobile work styles impacted employee productivity, well-being, and their experience at work?
  • What type of partner are organizations looking to for help and what capabilities must they offer in supporting businesses?

Get Omdia recommendations for enterprises and prepare for the Future of Work.