This report highlights the key IT challenges of the customer engagement market uncovered by Omdia’s ICT Enterprise Insights Survey 2022/23.
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ICT Enterprise Insights: Customer Engagement – 2023
This report highlights the key IT challenges of the customer engagement market uncovered by Omdia’s ICT Enterprise Insights Survey 2022/23.
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2021 ICT Enterprise Insights in Customer Engagement Technology
Report / 01 Feb 2021 / Mila D'Antonio
Omdia’s ICT Enterprise Insights program has revealed that customer experience transformation is more important than ever before. It’s promising that the results show progress in exploiting the value of data across the enterprise.
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The Analyst Team
Mila D'Antonio
Follow AnalystPrincipal Analyst, Customer Engagement
Mila D’Antonio is a principal analyst on Omdia’s Customer Engagement team where she focuses on enterprise applications that enable personalized and connected customer engagement. Mila analyzes key developments in customer engagement applications and emerging tech that improve customer interactions and enable personalized, relevant engagements. That includes research on customer engagement platforms, customer data platforms, customer journey orchestration, and conversational AI.
Prior to joining Omdia, formerly Ovum, in 2017, Mila worked as editor-in-chief at 1to1 Media. In addition, she holds a degree from the University of Pittsburgh where she studied English, journalism, and political science.
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