In November, Genesys hosted its Analyst + Influencer Forum in Deer Valley, Utah. While there, the CCaaS-turned-customer experience orchestration (CX) provider detailed its roadmap and outlined how it will continue to fulfill its vision of enabling CX as a service.
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Genesys embarks on “experience as a service 3.0”
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Genesys’ recent acquisitions will help advance the enterprise customer experience market
News Analysis / 01 Nov 2021 / Mila D'Antonio
On October 7, Genesys announced that it has entered into two agreements to acquire Pointillist, a customer journey analytics and orchestration provider; and Exceed.ai, a provider of intelligent automation for marketing and sales.
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Genesys, with Bold360, forges a new path forward with Genesys DX
Analyst Opinion / 23 Jun 2021 / Mila D'Antonio
Genesys’ new DX platform will create connected and intelligent digital experiences to build trust and loyalty, uniting Bold360’s capabilities with Genesys’ AI capabilities to forge a predictive and proactive digital-first CX platform.
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Genesys’ acquisition of Bold360 will position it in the digital customer engagement field
News Analysis / 22 Mar 2021 / Mila D'Antonio
Genesys, a provider of cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a provider of AI-powered digital customer engagement. It aims to advance its Experience as a Service vision and digital-first platform.
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Genesys embarks on “experience as a service 3.0”
News Analysis / 21 Nov 2022 / Mila D'Antonio
In November, Genesys hosted its Analyst + Influencer Forum in Deer Valley, Utah. While there, the CCaaS-turned-customer experience orchestration (CX) provider detailed its roadmap and outlined how it will continue to fulfill its vision of enabling CX as a service.
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The Analyst Team
Mila D'Antonio
Follow AnalystPrincipal Analyst, Customer Engagement
Mila D’Antonio is a principal analyst on Omdia’s Customer Engagement team where she focuses on enterprise applications that enable personalized and connected customer engagement. Mila analyzes key developments in customer engagement applications and emerging tech that improve customer interactions and enable personalized, relevant engagements. That includes research on customer engagement platforms, customer data platforms, customer journey orchestration, and conversational AI.
Prior to joining Omdia, formerly Ovum, in 2017, Mila worked as editor-in-chief at 1to1 Media. In addition, she holds a degree from the University of Pittsburgh where she studied English, journalism, and political science.
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