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An analysis of the expanding ecosystem and market dynamics of customer engagement platforms (CEP) in retail banking. This Universe is not intended to advocate an individual vendor, but rather to guide and inform the selection process to ensure relevant options are considered and evaluated efficiently.
These are Omdia driven recommendations based on content that is both similar, and has been frequently visited by other users in combination with the content you are currently viewing.
Vendor Assessment / 12 Oct 2023 / Mila D'Antonio
An analysis of the expanding ecosystem and market dynamics of customer engagement platforms (CEP). This Universe is not intended to advocate an individual vendor, but rather to guide and inform the selection process to ensure relevant options are considered and evaluated efficiently.
Report / 11 Jan 2023 / Charles Juniper
This report assesses the current status of customer engagement within the global retail banking sector, the market and technology forces shaping its development, and key investment priorities and choices being made in 2023/24.
Report / 21 Jan 2022 / Charles Juniper
This report identifies and examines the key market changes that are driving insurers to adopt customer engagement platforms (CEPs).
Vendor Assessment / 20 Jul 2022 / Charles Juniper
This Omdia Universe assesses ten leading vendors of customer engagement platforms from an insurance industry perspective and with a particular focus on the needs of insurance carriers.
Principal Analyst, Customer Engagement
Mila D’Antonio is a principal analyst on Omdia’s Customer Engagement team where she focuses on enterprise applications that enable personalized and connected customer engagement. Mila analyzes key developments in customer engagement applications and emerging tech that improve customer interactions and enable personalized, relevant engagements. That includes research on customer engagement platforms, customer data platforms, customer journey orchestration, and conversational AI.
Prior to joining Omdia, formerly Ovum, in 2017, Mila worked as editor-in-chief at 1to1 Media. In addition, she holds a degree from the University of Pittsburgh where she studied English, journalism, and political science.
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Become A ClientThese are Omdia driven recommendations based on content that is both similar, and has been frequently visited by other users in combination with the content you are currently viewing.
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