This database provides a detailed summary of new and innovative services that were announced or launched by fixed and mobile operators between January 2022 and September 2023, specifically focusing on telcos' consumer engagement platforms.
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Telco Consumer Engagement Innovation Tracker – 3Q23
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Telco Consumer Engagement Innovation Tracker – 1Q23
Data / 08 Jun 2023 / Pamela Clark-Dickson
This database provides a detailed summary of 75 new and innovative services that were announced or launched by fixed and mobile operators between January 2022–March 2023, specifically focusing on telcos' consumer engagement platforms.
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Telco Consumer Engagement 2023 Survey: In-Store Platforms
Report / 19 Sep 2023 / Peter Boyland
Our Telco Consumer Engagement 2023 Survey asked over 3,000 customers how they interact and how they would like to interact with their service providers. This report takes a deep dive into the customer in-store experience.
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Telco Consumer Engagement 2023 Survey: Overview
Report / 07 Jul 2023 / Peter Boyland
Our Telco Consumer Engagement 2023 Survey asked over 3,000 customers how they interact with their service providers, how effective these interactions were, and how they would like to interact. This report reviews responses.
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Telco Consumer Engagement 2023 Survey
Data / 10 Jul 2023 / Peter Boyland
Analysis tool for the Telco Consumer Engagement 2023 Survey, which asked more than 3,000 customers how they interact with their service providers, how effective these interactions were, and how they would like to interact.
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The Analyst Team
Anupkumar Gangadharan
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Anup is a member of the service provider and communications team. He oversees the production of reports, trackers, and benchmarks in the areas of telecom regulation, innovative services, broadband pricing, smart home, and telco OTT. He also helps clients by providing insights into service provider markets, worldwide.
Anup joined Omdia in 2012 as an analyst. He wrote reports on regulation and operator strategies. He has held various positions in the market research sector, analyzing government policies and industry performance.
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Sonali Nagpal
Follow AnalystAnalyst, Service Provider Networks
Sonali, an analyst based in India, is part of Omdia’s service provider team. She covers topics such as IoT, operator networks, innovative telco services, cloud gaming, consumer AI, operator digital strategies, and 5G/broadband pricing, among others. Sonali has around eight years of market research experience across industries such as ICT, education, and e-commerce. Before joining Informa, she worked with The Business Research Company and Redseer Consulting. Sonali has strong experience in market research and analysis, tracking key industry trends, project management, GTM, market sizing, and report writing. She holds a bachelor’s degree from Kirori Mal College, Delhi, and a master’s degree in economics from Christ University, Bangalore.
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These are Omdia driven recommendations based on content that is both similar, and has been frequently visited by other users in combination with the content you are currently viewing.
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