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Conversational AI has had a transformative impact on customer service in the digital era. This Market Landscape report explores the critical facets of implementing a conversational AI solution within customer service.
See also Market Landscape: Conversational AI for Customer Service 2024 – Vendor Data
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Report / 07 Apr 2020 / Mila D'Antonio
Market analysis shows the trends and emerging technologies advancing conversational AI and CX in the enterprise sector, with intelligent solutions that include NLU, RPA, and voice assistants bridging machine-to-human relationships.
Principal Analyst, Customer Engagement
Mila D’Antonio is a principal analyst on Omdia’s Customer Engagement team where she focuses on enterprise applications that enable personalized and connected customer engagement. Mila analyzes key developments in customer engagement applications and emerging tech that improve customer interactions and enable personalized, relevant engagements. That includes research on customer engagement platforms, customer data platforms, customer journey orchestration, and conversational AI.
Prior to joining Omdia, formerly Ovum, in 2017, Mila worked as editor-in-chief at 1to1 Media. In addition, she holds a degree from the University of Pittsburgh where she studied English, journalism, and political science.
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