This vendor table accompanies the Market Landscape: Conversational AI for Customer Service – 2024.
See also Market Landscape: Conversational AI for Customer Service – 2024
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Market Landscape: Conversational AI for Customer Service 2024 – Vendor Data
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Market Landscape: Conversational AI for Customer Service – 2024
Report / 09 Jul 2024 / Mila D'Antonio
Conversational AI has had a transformative impact on customer service in the digital era. This Market Landscape report explores the critical facets of implementing a conversational AI solution within customer service. See also Market Landscape: Conversational AI for Customer Service 2024 – Vendor Data
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The Analyst Team
Mila D'Antonio
Follow AnalystPrincipal Analyst, Customer Engagement
Mila D’Antonio is a principal analyst on Omdia’s Customer Engagement team where she focuses on enterprise applications that enable personalized and connected customer engagement. Mila analyzes key developments in customer engagement applications and emerging tech that improve customer interactions and enable personalized, relevant engagements. That includes research on customer engagement platforms, customer data platforms, customer journey orchestration, and conversational AI.
Prior to joining Omdia, formerly Ovum, in 2017, Mila worked as editor-in-chief at 1to1 Media. In addition, she holds a degree from the University of Pittsburgh where she studied English, journalism, and political science.
More Content By Mila D'Antonio
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