Explores the evolution of customer experience, expanding its scope beyond engagement to introduce a five-step framework that is shaped by the entire telco organization.
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The Future of Customer Experience in Telecoms
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The Analyst Team
Julia Schindler
Follow AnalystPrincipal Analyst, Strategy
Julia is a principal analyst in Omdia’s Service Provider Strategy team, where she analyzes key developments and strategic opportunities in the telecom industry. She leads Omdia’s research on telecom sub-brands and operators’ multi-brand strategies, providing valuable insights into how companies position themselves in competitive markets. Her expertise extends to producing country and company profiles for Germany and Switzerland, along with developing forecasts and data for the World Cellular Information Series and World Broadband Information Series. She joined Ovum, now Omdia, in 2019. Julia holds a master’s degree in marketing and business analysis from the University of Edinburgh in the UK and a bachelor’s degree in international business from Hannover University of Applied Sciences and Arts in Germany.
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