A survey of 450 enterprise decision-makers reveals strong market momentum for MultiCaaS, with 67% willing to replace UCaaS or CCaaS solutions and 37% planning adoption within 12 months.
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The MultiCaaS Market Survey: Critical End-User Insights for Selling UCaaS and CCaaS in 2026
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Market Landscape: MultiCaaS – Blending UCaaS and CCaaS for Differentiation and Growth
Report / 08 Oct 2024 / Brent Kelly
MultiCaaS is a response to the rising end-user demand for cloud-based communication and customer engagement solutions, which Omdia predicts will significantly disrupt the market, replacing many standalone UCaaS and CCaaS offerings.
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The Analyst Team
Brent Kelly
Follow AnalystPrincipal Analyst, Digital Workplace
Brent Kelly is a principal analyst for unified communication and collaboration within Omdia’s Digital Workplace team.
Since 1998, Brent has been the principal analyst at KelCor, Inc., where he provided strategy and counsel to CxOs, investment analysts, VCs, technology policy executives, sell-side firms, and technology buyers. He also provided full-time consultancy to Wainhouse Research and Constellation Research. With a PhD in chemical engineering, Brent has a strong data background in numerical methods and applied artificial intelligence with significant experience developing IoT and AI solutions.
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