This report complements Omdia’s SME Service Provider Bundle Tracker – 1H23 Data, focusing on how CSPs innovate and stay relevant in their bundled offerings for SMEs, highlighting best practices.
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SME Service Provider Bundle Tracker – 1H23 Analysis
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SME Service Provider Bundle Tracker – 1H23 Data
Data / 03 Oct 2023 / Hwee-Xian Tan
This tracker aims to provide telcos with insights around the opportunity to sell ICT services to SMEs as a single ICT bundle. It captures data such as operator brands, bundle types, type of services, prices, promotions, and more.
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Digital SOHO & SME Insights 2023: Business characteristics and key challenges
Survey / 26 Jun 2023 / Hwee-Xian Tan
This analysis is based on Omdia's recent survey of global micro, small, and medium-sized enterprises, exploring their business characteristics and post-pandemic challenges.
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Digital SoHo & SME Insights 2023: Engagement Channels and Investment Plans
Survey / 27 Jul 2023 / Hwee-Xian Tan
Based on Omdia’s latest online survey conducted in March to April 2023. Provides a detailed snapshot of SMEs’ engagement channels and ICT investment plans, as well as key recommendations to service providers.
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SME Bundle Tracker – 1H22 Report
Report / 14 Nov 2022 / Hwee-Xian Tan
This report is the companion to Omdia’s SME Bundle Tracker – 1H22. It discusses actions taken by operators to fight with today's high inflation rates and how they keep the bundles innovative.
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The Analyst Team
Hwee-Xian Tan
Follow AnalystSenior Analyst
Hwee-Xian is a senior analyst with Omdia’s service provider enterprise and wholesale service team. He focuses on the SoHo and SME intelligence services, providing analysis and data to help service providers benefit from market opportunities, and general trend analysis in the Asian ICT services market.
Before joining Omdia (formerly Ovum), Hwee-Xian was a senior analyst for IDC’s Asia/Pacific telecoms group, where he led telecoms services, managed services, unified communications, and collaboration trackers for a broad portfolio of customers across the region. His responsibilities included delivering innovative customized research, project management, and presales product marketing on telecoms operators and infrastructure vendors. Hwee-Xian holds a bachelor’s degree in human ecology and a master’s degree in business administration. He is based in Kuala Lumpur, Malaysia.
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