A five-year forecast of 20 countries across cloud, infrastructure, network, BPO, apps, security, and workplace and collaboration services. It can be segmented into three size tiers and 63 services, plus 12 verticals at a global level.
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Total Addressable Markets for SMEs – 2022–27
Data / 01 Dec 2022 / Hwee-Xian Tan
This database provides a five-year forecast of 20 countries across cloud, infrastructure, network, BPO, apps, security, and workplace services. It can be segmented into three size tiers and 62 services, plus 12 verticals at a global level.
Small & Medium Enterprises (SMEs) Services Forecast: 2018–25
Data / 15 Oct 2020 / Hwee-Xian Tan
This is Omdia's first SMEs services forecast, a forecast of the enterprise business size of fewer than 250 employees and includes seven categories (applications, infrastructure, cloud, networks, workplace & collaboration, business process outsourcing, and security). This data is split by region and will be updated annually.
Total Addressable Markets for SMEs – 2023–28
Data / 05 Feb 2024 / Hwee-Xian Tan
A five-year forecast of 20 countries across cloud, infrastructure, network, BPO, apps, security, and workplace and collaboration services. It can be segmented into three size tiers and 63 services, plus 12 verticals at a global level.
Digital SoHo & SME Insights 2023: The Level of Trust and Satisfaction with Suppliers
Survey / 31 Jul 2023 / Hwee-Xian Tan
Based on Omdia’s recent survey of global micro, small, and medium-sized enterprises. Explores SMEs’ level of trust and satisfaction with their service suppliers.
Digital SoHo & SME Insights 2023: Engagement Channels and Investment Plans
Survey / 27 Jul 2023 / Hwee-Xian Tan
Based on Omdia’s latest online survey conducted in March to April 2023. Provides a detailed snapshot of SMEs’ engagement channels and ICT investment plans, as well as key recommendations to service providers.
Digital SoHo & SME Insights 2023: Security
Survey / 25 Jul 2023 / Hwee-Xian Tan
Based on Omdia’s recent survey of global micro, small, and medium-sized enterprises. Explores the digital challenges SMEs face and their adoption of cybersecurity and provides recommendations on security solutions for CSPs.
The Analyst Team

Hwee-Xian Tan
Follow AnalystSenior Analyst
Hwee-Xian is a senior analyst with Omdia’s service provider enterprise and wholesale service team. He focuses on the SoHo and SME intelligence services, providing analysis and data to help service providers benefit from market opportunities, and general trend analysis in the Asian ICT services market.
Before joining Omdia (formerly Ovum), Hwee-Xian was a senior analyst for IDC’s Asia/Pacific telecoms group, where he led telecoms services, managed services, unified communications, and collaboration trackers for a broad portfolio of customers across the region. His responsibilities included delivering innovative customized research, project management, and presales product marketing on telecoms operators and infrastructure vendors. Hwee-Xian holds a bachelor’s degree in human ecology and a master’s degree in business administration. He is based in Kuala Lumpur, Malaysia.
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These are Omdia driven recommendations based on content that is both similar, and has been frequently visited by other users in combination with the content you are currently viewing.
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