Omdia’s Telco Consumer Engagement 2023 survey asked more than 3,000 customers how they interacted with their service providers. We take a deep dive into the customer experience of AI and how it can be used to improve consumer engagement.
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Consumer Engagement 2023 Survey: AI platforms
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Telco Consumer Engagement 2023 Survey
Data / 10 Jul 2023 / Peter Boyland
Analysis tool for the Telco Consumer Engagement 2023 Survey, which asked more than 3,000 customers how they interact with their service providers, how effective these interactions were, and how they would like to interact.
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Telco Consumer Engagement 2023 Survey: Overview
Report / 07 Jul 2023 / Peter Boyland
Our Telco Consumer Engagement 2023 Survey asked over 3,000 customers how they interact with their service providers, how effective these interactions were, and how they would like to interact. This report reviews responses.
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Telco Consumer Engagement 2023 Survey: In-Store Platforms
Report / 19 Sep 2023 / Peter Boyland
Our Telco Consumer Engagement 2023 Survey asked over 3,000 customers how they interact and how they would like to interact with their service providers. This report takes a deep dive into the customer in-store experience.
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Telco Consumer Engagement Innovation Tracker – 3Q23
Data / 28 Nov 2023 / Pamela Clark-Dickson
This database provides a detailed summary of new and innovative services that were announced or launched by fixed and mobile operators between January 2022 and September 2023, specifically focusing on telcos' consumer engagement platforms.
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Consumer Engagement in the Smart Home
Report / 20 Dec 2023 / Mariana Zamoszczyk
This reports provides an overview of the most relevant consumer engagement trends in the smart home market.
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These are Omdia driven recommendations based on content that is both similar, and has been frequently visited by other users in combination with the content you are currently viewing.
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