Improving the customer experience is a focal point for companies in all industries as businesses look to retain customers and attract new ones. The integration of employee experience and customer experience is emerging as a new paradigm.
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Employee experience is the foundation of customer experience
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Employee experience is the foundation of customer experience
Analyst Opinion / 21 Mar 2024 / Mila D'Antonio
Improving the customer experience is a focal point for companies in all industries as businesses look to retain customers and attract new ones. The integration of employee experience and customer experience is emerging as a new paradigm.
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The Analyst Team
Mila D'Antonio
Follow AnalystPrincipal Analyst, Customer Engagement
Mila D’Antonio is a principal analyst on Omdia’s Customer Engagement team where she focuses on enterprise applications that enable personalized and connected customer engagement. Mila analyzes key developments in customer engagement applications and emerging tech that improve customer interactions and enable personalized, relevant engagements. That includes research on customer engagement platforms, customer data platforms, customer journey orchestration, and conversational AI.
Prior to joining Omdia, formerly Ovum, in 2017, Mila worked as editor-in-chief at 1to1 Media. In addition, she holds a degree from the University of Pittsburgh where she studied English, journalism, and political science.
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