This database provides a detailed summary of new and innovative services that were announced or launched by fixed and mobile operators between January 2022 and March 2024, specifically focusing on telcos' consumer engagement platforms.
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Telco Consumer Engagement Innovation Tracker – 1Q24
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Telco Consumer Engagement Innovation Tracker – 3Q23
Data / 28 Nov 2023 / Pamela Clark-Dickson
This database provides a detailed summary of new and innovative services that were announced or launched by fixed and mobile operators between January 2022 and September 2023, specifically focusing on telcos' consumer engagement platforms.
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Telco Consumer Engagement Innovation Tracker Report – 3Q23
Report / 27 Mar 2024 / Pamela Clark-Dickson
This report analyzes the innovative services announced or launched by fixed and mobile operators between January 2022 and September 2023, focusing specifically on telcos’ consumer engagement capabilities and platforms.
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Telco Consumer Engagement Innovation Tracker – 1Q23
Data / 08 Jun 2023 / Pamela Clark-Dickson
This database provides a detailed summary of 75 new and innovative services that were announced or launched by fixed and mobile operators between January 2022–March 2023, specifically focusing on telcos' consumer engagement platforms.
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2024 Trends to Watch: Telco Consumer Engagement
Report / 08 May 2024 / Peter Boyland
Differentiation through improved consumer engagement has become central to service provider success strategies. Telcos should seek to develop their omnichannel strategies, deploy AI technologies, and reinvent their retail stores.
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Telco Consumer Engagement 2023 Survey
Data / 10 Jul 2023 / Peter Boyland
Analysis tool for the Telco Consumer Engagement 2023 Survey, which asked more than 3,000 customers how they interact with their service providers, how effective these interactions were, and how they would like to interact.
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Telco Consumer Engagement 2023 Survey: Overview
Report / 07 Jul 2023 / Peter Boyland
Our Telco Consumer Engagement 2023 Survey asked over 3,000 customers how they interact with their service providers, how effective these interactions were, and how they would like to interact. This report reviews responses.
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These are Omdia driven recommendations based on content that is both similar, and has been frequently visited by other users in combination with the content you are currently viewing.
Omdia Recommends
These are Omdia driven recommendations based on content that is both similar, and has been frequently visited by other users in combination with the content you are currently viewing.
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