Genesys has unveiled several new AI capabilities to combine generative, conversational, and predictive AI across Genesys Cloud, which now includes Journey Management to help businesses build, monitor, and visualize customer interactions.
OM122185
Email Article
All set! This article has been sent to my@email.address.
All fields are required. For multiple recipients, separate email addresses with a semicolon.
Please Note: Only individuals with an active subscription will be able to access the full article. All other readers will be directed to the abstract and would need to subscribe.
Genesys Xperience 2024 unveils AI innovations to enhance customer experience orchestration
These are Omdia driven recommendations based on content that is both similar, and has been frequently visited by other users in combination with the content you are currently viewing.
Omdia Recommends
These are Omdia driven recommendations based on content that is both similar, and has been frequently visited by other users in combination with the content you are currently viewing.
Genesys embarks on “experience as a service 3.0”
News Analysis / 21 Nov 2022 / Mila D'Antonio
In November, Genesys hosted its Analyst + Influencer Forum in Deer Valley, Utah. While there, the CCaaS-turned-customer experience orchestration (CX) provider detailed its roadmap and outlined how it will continue to fulfill its vision of enabling CX as a service.
UPGRADE
On the Radar: How Genesys Cloud EX supports organizations looking to improve the employee experience
Vendor Assessment / 08 Dec 2023 / Adam Holtby
This On the Radar report discusses the growing importance of employee experience as a digital priority and how Genesys Cloud EX can support business improvement efforts in this area.
UPGRADE
Genesys’ acquisition of Bold360 will position it in the digital customer engagement field
News Analysis / 22 Mar 2021 / Mila D'Antonio
Genesys, a provider of cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a provider of AI-powered digital customer engagement. It aims to advance its Experience as a Service vision and digital-first platform.
UPGRADE
An error occured. Please try again later
You are now following this Analyst
You unfollowed this Analyst
The Analyst Team
Mila D'Antonio
Follow AnalystPrincipal Analyst, Customer Engagement
Mila D’Antonio is a principal analyst on Omdia’s Customer Engagement team where she focuses on enterprise applications that enable personalized and connected customer engagement. Mila analyzes key developments in customer engagement applications and emerging tech that improve customer interactions and enable personalized, relevant engagements. That includes research on customer engagement platforms, customer data platforms, customer journey orchestration, and conversational AI.
Prior to joining Omdia, formerly Ovum, in 2017, Mila worked as editor-in-chief at 1to1 Media. In addition, she holds a degree from the University of Pittsburgh where she studied English, journalism, and political science.
More Content By Mila D'Antonio
Become A Client
Find out more about our full suite of products and solutions.
Become A ClientYou must sign in to use this functionality
Authentication.SignIn.HeadSignInHeader
These are Omdia driven recommendations based on content that is both similar, and has been frequently visited by other users in combination with the content you are currently viewing.
Omdia Recommends
These are Omdia driven recommendations based on content that is both similar, and has been frequently visited by other users in combination with the content you are currently viewing.
Thank you
Our expert analysts will review your question and the Ask an Analyst team will get back to you. We aim to respond within 24 hours, but we’re often quicker.
Ask an Analyst
Our team of experts are here to answer your questions. From advice on market trends to a query on research point, and everything in between, we want to hear from you.
Ask an analyst is available as part of a subscription. If you'd like access, contact us today.