This report analyzes the innovative services announced or launched by fixed and mobile operators between October 2023 and September 2024, focusing specifically on telcos’ consumer engagement capabilities and platforms.
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Telco Consumer Engagement Innovation Tracker Report: 3Q24
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Telco Consumer Engagement Innovation Tracker – 3Q24
Data / 08 Nov 2024 / Pamela Clark-Dickson
This database provides a detailed summary of new and innovative services that were announced or launched by fixed and mobile operators between January 2022 and September 2024, specifically focusing on telcos' consumer engagement platforms.
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Telco Consumer Engagement 2024 Survey: Overview
Report / 03 Dec 2024 / Peter Boyland
Our Telco Consumer Engagement 2024 Survey asked over 3,000 customers how they interact with their telcos, how effective these interactions were, and how they would like to interact. This report reviews responses and trends from last year.
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Telco Consumer Engagement Innovation Tracker Report – 1Q24
Report / 15 Aug 2024 / Pamela Clark-Dickson
This report analyzes the innovative services announced or launched by fixed and mobile operators between October 2023 and March 2024, focusing specifically on telcos’ consumer engagement capabilities and platforms.
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Telco Consumer Engagement Innovation Tracker – 1Q24
Data / 04 Jun 2024 / Pamela Clark-Dickson
This database provides a detailed summary of new and innovative services that were announced or launched by fixed and mobile operators between January 2022 and March 2024, specifically focusing on telcos' consumer engagement platforms.
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Telco Consumer Engagement Innovation Tracker Report – 3Q23
Report / 27 Mar 2024 / Pamela Clark-Dickson
This report analyzes the innovative services announced or launched by fixed and mobile operators between January 2022 and September 2023, focusing specifically on telcos’ consumer engagement capabilities and platforms.
UPGRADE
Telco Consumer Engagement Innovation Tracker – 3Q23
Data / 28 Nov 2023 / Pamela Clark-Dickson
This database provides a detailed summary of new and innovative services that were announced or launched by fixed and mobile operators between January 2022 and September 2023, specifically focusing on telcos' consumer engagement platforms.
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The Analyst Team
Sonali Nagpal
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Sonali, an analyst based in India, is part of Omdia’s service provider team. She covers topics such as IoT, operator networks, innovative telco services, cloud gaming, consumer AI, operator digital strategies, and 5G/broadband pricing, among others. Sonali has around eight years of market research experience across industries such as ICT, education, and e-commerce. Before joining Informa, she worked with The Business Research Company and Redseer Consulting. Sonali has strong experience in market research and analysis, tracking key industry trends, project management, GTM, market sizing, and report writing. She holds a bachelor’s degree from Kirori Mal College, Delhi, and a master’s degree in economics from Christ University, Bangalore.
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Sameeraja Peddinti
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Sameeraja works for both IT and telecom teams. She has worked on products including Smart Wi-Fi, OTT Communications Tracker, AI Innovation Tracker, World Cellular Handset Tracker, SWOT profiles, and consulting projects. Her key areas of work include secondary research, data collection, data modelling, and SWOT profile updates.
Sameeraja joined Informa (now Omdia) on January 2, 2020. Her main areas of expertise are secondary research, industry analysis, data analysis, forecasting, and report writing. She provides insights through in-depth secondary research and analysis. Sameeraja holds eight years’ experience in market research. Prior to Omdia, she worked at Gateway Media Pvt. Ltd., Amazon, and Progressive Digital Media. She developed the taxonomy that is used in creating insurance industry databases. She holds a master’s degree in business administration from Jawaharlal Nehru Technological University and a bachelor’s degree in sciences from Osmania University.
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