Avaya’s strategy to win in the CX marketplace using AI along with how it will provide its customers with options to remain on-prem, use hybrid solutions, and/or move to cloud. There is a potential deepening partnership with Microsoft.
OM032619
Email Article
All set! This article has been sent to my@email.address.
All fields are required. For multiple recipients, separate email addresses with a semicolon.
Please Note: Only individuals with an active subscription will be able to access the full article. All other readers will be directed to the abstract and would need to subscribe.
Avaya’s post-bankruptcy strategy: A laser focus on CX while depreciating PBX and UCaaS
These are Omdia driven recommendations based on content that is both similar, and has been frequently visited by other users in combination with the content you are currently viewing.
Omdia Recommends
These are Omdia driven recommendations based on content that is both similar, and has been frequently visited by other users in combination with the content you are currently viewing.
Enterprise Unified Communication and Voice Equipment Market Tracker – 4Q22, CY22, and 2023 – 2027 Forecast Data
Data / 15 Mar 2023 / Brent Kelly
Contains 4Q22 and CY22 on-premises PBX, telephone, and UC platform shipment and revenue data, along with a market forecast from 2023–27. The report covers Cisco, Avaya, Atos, Mitel, NEC, Alcatel-Lucent, and others.
UPGRADE
Telephony-based UC as a Service (TB-UCaaS) Market Analysis Report – 2H 2022
Report / 19 May 2023 / Brent Kelly
This report provides total seats and market revenue, seat ASP, and geographical splits for the telephony-based unified communications as a service market as of December 31, 2022. It also forecasts market revenue and seat count through 2027.
UPGRADE
Workforce Engagement Management Forecast – 2022–27 Analysis
Report / 12 May 2023 / David Myron
Even three years after the COVID-19 pandemic, global interest in workforce engagement management solutions remains. This report analyzes data from the Workforce Engagement Management Forecast – 2022–27 Data.
UPGRADE
CCaaS Bi-Annual Tracker – 2H22
Data / 29 Mar 2023 / David Myron
This report tracks and forecasts CCaaS market revenue and license sales in four key geographical regions. It also tracks features and industry-specific solutions from more than 25 CCaaS vendors, including Five9, Genesys, NICE, and Talkdesk.
UPGRADE
Omdia Universe: Customer Engagement Platforms, 2022–23
Vendor Assessment / 12 Jul 2022 / Mila D'Antonio
Analyzes the market dynamics of an expanding ecosystem, as well as the well-known vendors in the customer engagement platforms space. Aims to guide the vendor selection process to ensure options are evaluated efficiently.
UPGRADE
Global Contact Center Market Forecast – 2020–26
Report / 30 Mar 2023 / David Myron
This forecast reveals agent position changes, broken down by country and region, vertical markets, contact center size, on-premises- and cloud-based usage, in-house and outsourced agents, and work location (remote, in-office, or hybrid).
UPGRADE
An error occured. Please try again later
You are now following this Analyst
You unfollowed this Analyst
The Analyst Team
Brent Kelly
Follow AnalystPrincipal Analyst, Digital Workplace
Brent Kelly is a principal analyst for unified communication and collaboration within Omdia’s Digital Workplace team.
Since 1998, Brent has been the principal analyst at KelCor, Inc., where he provided strategy and counsel to CxOs, investment analysts, VCs, technology policy executives, sell-side firms, and technology buyers. He also provided full-time consultancy to Wainhouse Research and Constellation Research. With a PhD in chemical engineering, Brent has a strong data background in numerical methods and applied artificial intelligence with significant experience developing IoT and AI solutions.
More Content By Brent KellyBecome A Client
Find out more about our full suite of products and solutions.
Become A ClientYou must sign in to use this functionality
Authentication.SignIn.HeadSignInHeader
Ask An Analyst
These are Omdia driven recommendations based on content that is both similar, and has been frequently visited by other users in combination with the content you are currently viewing.
Omdia Recommends
These are Omdia driven recommendations based on content that is both similar, and has been frequently visited by other users in combination with the content you are currently viewing.
Thank you
Our expert analysts will review your question and the Ask an Analyst team will get back to you. We aim to respond within 24 hours, but we’re often quicker.
Ask an Analyst
Our team of experts are here to answer your questions. From advice on market trends to a query on research point, and everything in between, we want to hear from you.
Ask an analyst is available as part of a subscription. If you'd like access, contact us today.