Service Providers & Markets
Discover new opportunities in the fast-changing digital landscape. Our global team helps you grow with expert research and custom solutions across new technologies, services, and segments. Make confident decisions with unique insights into service providers, strategies, business models, and partnerships.
Featured Research
AI productivity gains for CSPs: Assessing the AI opportunity across business functions
AI offers opportunities across many parts of the organisation and CSPs should prioritize activity around roles within each business function where AI productivity benefits intersect with payroll contribution.
Service Provider Fixed-Mobile Convergence Tracker – 2023
This spreadsheet tracks global service providers' fixed–mobile convergence (FMC) activities at three levels: corporate-level convergence, commercial-bundling level convergence, and technology-level convergence.
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Service Provider Networks
Omdia offers unparalleled expertise across the telecom networks landscape. Define your market with key insights and target competitor, customer, and supplier benchmarking. From infrastructure to software and operations, we help vendors and service providers navigate the world of new technologies.
Featured Research
Service Providers Core Networks Survey – 2023
The 2023 Core Networks survey reveals CSPs' plans, priorities, and expectations in North America, Europe, and Asia & Oceania for 5G SA, network slicing, CI/CD, and private networks.
The Role of AI in Customer Experience Management – Analysis
Examines CSPs’ views on customer experience management and artificial intelligence, as well as the capabilities of some of the leading solutions from software vendors and hyperscalers. See also The Role of AI in Customer Experience Management – Data.
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Service Provider Enterprise & Wholesale
Manage the ever complex ecosystem with Omdia's world-class research and expert consulting. From start-up to scale and the day-to-day, we help you strategize and transform your business across network, cloud and the digital workplace. Benefit from a truly end-to-end service across the product lifecyle.
Featured Research
Digital Enterprise Services: Partnering for Success in 2024
Essential guidance for IT service providers, global systems integrators, and telecommunication providers. Insight is based on proprietary Omdia primary research of end user decision makers experiences.
Enterprise 5G Monetization: Survey Insights on 5G MEC and Network Slicing
This report provides survey-based insights from enterprises using, trialling, or planning to use 5G MEC and 5G network slicing services in six key verticals.
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Digital Consumer Services
Our global experts help you understand the dynamic market of tech, competitors and consumers. Unlock in-depth analysis and unique strategies across areas such as broadband, messaging and communications, digital operators, smart home, and consumer AI. Know the landscape and create new possibilities.
Featured Research
Telco Consumer Engagement 2023 Survey: Overview
Our Telco Consumer Engagement 2023 Survey asked over 3,000 customers how they interact with their service providers, how effective these interactions were, and how they would like to interact. This report reviews responses.
Telco Digital Home Opportunities
The digital home continues to represent a significant growth area for telcos. A summary of the main opportunities including the use of consumer data to maximize the broadband opportunity, TV and video, smart home, and digital gaming.
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Our Service Providers & Communications Experts
Kris Szaniawski
Research Director, Service Provider Access, Software and Transformation
Hansa Iyengar
Senior Principal Analyst - Enterprise IT Management & Architecture and Lead Analyst Enterprise Technology Advisory Service
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